Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method Estimated delivery time (including dispatch)
48 Hour Shipping (Subscription Boxes Only) 3-5 business days
Royal Mail 1st Class 2-4 business days
Royal Mail 1st Class Signed For 2-4 business days
Royal Mail 2nd Class 3-5 business days
Royal Mail 2ns Class Signed For 3-5 business days

Europe Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method Estimated delivery time (including dispatch)
European Shipping (Subscription Boxes Only) 5-7 business days
Royal Mail International Standard 5-7 business days
Royal Mail International Standard Tracked & Signed 5-7 business days
Royal Mail International Standard Tracked 5-7 business days

International Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method Estimated delivery time (including dispatch)
International Shipping (Subscription Boxes Only) 7-10 Business Days
Royal Mail International Standard 7-10 Business Days
Royal Mail International Standard Tracked & Signed 7-10 Business Days
Royal Mail International Standard Tracked 7-10 Business Days

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped.

Customs, Duties and Taxes

Binky Treats is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

At Binky Treats we do our utmost to ensure that every item is sent to you in perfect condition, but we know that occasionally things can get lost or damaged in transit. Please inspect your items upon delivery. In the unlikely event that it has arrived damaged, please contact us immediately at [email protected]

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Countries Ship to

Please our FAQ article on the countries we ship to