Please do not remove any product labels as this will invalidate our refund and exchange policy. For any products where labels have been re-attached your refund or exchange will not be processed.
To make a return please contact us via email or phone within 14 days of receiving your order so we can advise the correct postal address. In the event you return items directly to us without contacting us first you will be liable for any additional postage charges.
Please complete the details on the exchange section of your invoice specifying clearly ‘REFUND’ and send it back to the advised address within 14 days of purchase ensuring that:
You will be responsible for paying postage costs associated with returns under this policy.
Note: We strongly recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for returned goods lost in transit. You are responsible for the postage costs to return goods.
We will process your refund, minus the original postage charge, as quickly as possible on receipt of your item(s), during busy periods this may take up to 5-7 working days.
Unfortunately, we are unable to accept returns on sale or clearance items unless they are faulty. Sale and clearance items are typically end of lines or discontinued items. You may, however, exchange items for other products.
Items listed as seconds are sold as per their description and are non-returnable and non-refundable.
If you believe a product you receive is faulty then please contact us at [email protected] and we will advise the correct steps for a refund or exchange.
Original delivery charges will only be reimbursed in specific cases at our discretion, including:
If you the Buyer wish to exercise your rights to cancel an order under the Consumer Contract Regulations (CCR) you will need to inform us in writing* within 14 days from the day you receive your order.
For an order cancelled under the CCR only the outward postage cost and the cost of your item(s) will be refunded on receipt of your order (subject to meeting the requirements above). The Buyer (you) is responsible for all return postage and packaging costs.
*This may include a letter or email
If you have any questions regarding our return and exchange policy, please contact us directly. You can email us at [email protected]. We aim to answer email inquiries within 48 hours.